In Malaysia, domestic workers—particularly hired via a recruitment agency—have rights under labour regulations. When salary is withheld, these workers may lodge a complaint through official labour departments.

This is a clear breakdown on how to report unpaid salaries in Malaysia especially when hired by a recruitment agency.

---

### ✅ Step-by-Step Process

#### 1. Know Your Rights

Under Section 69 of the Employment Act 1955, employees are allowed to lodge reports for unpaid wages, even if they were hired by a recruitment agency.

#### 2. Contact Jabatan Tenaga Kerja

Submit your claim to the Jabatan Tenaga Kerja Semenanjung Malaysia (JTKSM) by:
- Visiting in person
- Filing through email to [email protected]
- Using the mobile app

Although you were placed by a recruitment agency, you can still submit claims.

#### 3. Submit Proof of Employment

You should provide:
- Contract from the maid agency
- Payment records
- Screenshots of conversations

#### 4. Attend the Labour Court Session

If the issue is not resolved, the Labour Department will:
- Set up a Labour Court session
- Listen to both sides
- Issue a formal payment order

Penalties for non-compliance by employers or Agensi Pekerjaan Havannah the maid agency can include interest charges.

---

### Online Complaints Made Easy

The WFW platform allows domestic workers to:
- File wage claims via smartphone
- Upload documents
- Track progress

---

### ️ Agency Regulation Is Strict

Any domestic worker recruitment agency must:
- Respect local labour laws
- Comply with salary timelines
- Remain registered

Employers who hire through a maid agency are also required to follow legal terms.

---

## Conclusion

Whether you’re a domestic worker in Malaysia, you have legal options. Using JTKSM, Labour Court, or the WFW app, you can recover unpaid wages.

Always double-check that any maid agency you work with is legitimately registered